HP 2021 Newest Premium 14-inch HD Laptop, Intel Dual-Core Processor Up to 2.8GHz, 8GB RAM, 64GB eMMC Storage, Webcam, Bluetooth, HDMI, Wi-Fi, Rose…

i have a stroke,,,,i can talk better than i write, can call me

Great Laptop for the price. Still getting used to Windows 11.

Do not buy this computer. I’m on my 2nd one, and the quality is extremely poor. I owned Dell laptops over the past decade or so, and decided I would give another brand a try as my 6 year old Dell was showing signs of decay and I wasn’t sure it could run Win11. I order an HP, and it showed up very promptly. (which I credit Amazon, not HP, although with the current supply chain issues I was impressed with both companies) However, that is where the good experience ended. The computer booted up OK, and then proceeded with a series of updates. (as expected) The computer spent hours and hours and hours updating. After it appeared to be stabilized, I installed all my software. (Office, Quicken, Virus, etc.) This seemed to work OK, but eventually, the computer continued to upgrade, at one point re-building my BIOS for some reason. That was the beginning of the end. After re-building my BIOS, it went into an infinite loop, indicating that it was “clearing the old BIOS” and it would take awhile. Well, I came back an hour later and it was still in this loop. I came back after a day, still looping. Finally, I used my phone to look for a solution. I was able to find a way to have it (again) rebuild the BIOS by holding the Win-CNTRL-B key while restarting. Unfortunately, after rebuilding the BIOS again, it came back and started into the loop again. (round and round and round) I turned it off and came back a day or two later. Miraculously, when I came back after a day, it was at the Windows prompt and I logged in. I figured it was a fluke. I used the computer for a week or so, then it asked if I wanted to upgrade to Win11. I clicked OK and it began a very large download, and proceeded to upgrade to Win 11. This worked, but after using Win 11 for a few hours, it again kept installing updates, and eventually rebuilt the BIOS again. As you’re guessing, it went back into an infinite loop. This time, I gave up after a week of looping, clicked the “replace” button from Amazon, and order another of the same computer, which came in a day or two.

The above sequence basically repeated itself again. However, this time, I was able to force the (2nd) new computer to rebuild the CMOS, which seemed to resolve the problem. However, now some of the keys are stuck in “caps on” mode. I.e. it keeps choosing the top character as if I have the SHIFT key on, but I don’t. (If this happens when I’m typing a password, I don’t know what I’ll do!)

Bottom line, the quality is poor on this computer all the way around. The architecture can’t seem to handle Win 11. The keepboard sticks, or the software running the keepboard does. Also, I have installed hardly ANYTHING on this computer, and 50G out of the 60G that I bought is used! “System Files” need 50G of space????? If this is the case, you should NOT OFFER A 60G option, but force the lowest configuration to be 100G or more. Many fails all the way around.

I’ve had the computer for 2 weeks or so, and I’m worried every day that there will be more problems. Had I to do it over again, I would stick with the Dell and/or try something else new, like a Lenovo.

4/20/22 Update – ONCE AGAIN, the BIOS updated on my computer, then got stuck in an infinite loop and will not reboot. Once again I will spend hours trying to get it working, and be concerned about sensitive files on my HD. This computer is the worst I’ve ever owned, including the KAYPRO portable from 1990 that weight 30 lbs and had a 19.2 modem. I will never buy another HP product ever again.