KENT Grand Plus Advanced RO Water Purifier (11099) | RO+UV+UF+TDS Control+UV in Tank | Wall Mountable| Zero Water Wastage | Patented Mineral RO…

My product was installed on 16th January 2021. My tap water TDS is 215 and I asked the installation engineer to adjust machine outlet water TDS at 100 since 75 to 125 is best TDS range for drinking water. Purifier doesn’t make much noise. Zero water wastage is purely a gimmick. For those living in high rise flats, water wastage is inevitable. Zero water wastage is best for those who have duplex flats or individual water overhead tanks. I’ve installed Pre sediment filter to avoid brakish water entering the machine. This in turn will enhance the life of filters inside machine (I’ll discuss about its installation issue later).
Coming to installation engineer, person was very good. He was sent by Nagercoil service center (S enterprises). His name was Manikandan. Installed the purifier and also told abt its operations. Generally any other installation engineers for different products asks for some money after installation but this Kent installation engineer didn’t. Hence it was a pleasant surprise. He knew English also which made my interaction with him quiet easier since I don’t know Tamil.

Now coming to issue of installation of pre-sediment filter. After the water purifier was delivered, I called Kent customer care for installation appointment for water purifier and asked them to send Kent pre sediment filter only along with Installation engineer. I was told the cost to be ₹750 including installation charges. But Installation engineer told me cost to be ₹1200 and as I called S enterprises they also said cost to be ₹1200. To this I didn’t agreed and called the area service manager. Initially he also told me price to be ₹1200 saying prices have been increased recently. But later when I told him about ₹750 price told by a customer care and to give the pre-sediment filter in its original packing alongwith the GST invoice he also agreed that price is ₹750 only and told me that he will talk to S Enterprises to give the pre-sediment filter at ₹750 only.
Later when the Installation engineer came with pre-sediment filter in original packing next day (since previous day he brought pre-sediment filter just wrapped in plastic) I saw the MRP to be ₹700 only. GST invoice also was provided by S enterprises for ₹700. Installation engineer told me to pay ₹700. So I pai him ₹700 only.

So ppls deciding to purchase Kent pre-sediment filter along with water purifier should always ask for Kent pre-sediment filter in original packing only along with GST invoice. This way you may be saved from getting cheated.

I have used Orange- 5 years, Aqua-5 years with yearly change of filters, all worked well.
KENT though expensive, tastes better, no notice, no change of prefilled filter in 6 months, blah…blah…blah.. JUST GO FOR KENT

This is a replacement for my old kent grand.
Spent 1.5k for sake of saving waste water(zww).

Customer representative was awful.
First of all he was arguing why we opened the carton box, I said we had to see if product is not damaged as i need to check within 7 day to get replacement if needed.

Then he tried to assemble, filter didn’t start then he started arguing same. He started asking what is the guarantee that you have not replaced any old parts in it Then found there was a disconncet in the UV lamp power wire.

Later he took the tap connector and screws into his bag without my knowledge as I said it is replacement of my old kent grand. May be he thought it is not needed for us.

He also was so much negligent about zero water wastage, looks he is not aware of it all. Even I showed him that this extra length of pipe is to connect to overhead tank. He suggested to shorten the pipe length and collect water to bucket.

Honestly kent service guys need to be educated by much.

This product outer body is made up a low quality plastic. The hook which is used to hang is so weak and after a year it breaks and falls down. And for that the service persons are giving some silly reasons like its kept in kitchen, because of the room heat it breaks and falls down. And at the time of installation I suggested to fix a stand that I had, for that the service persons said that its not recommended and after it falls down now they are suggesting the same and insisting to buy it from them. Or else they are suggesting to change the entire tank part( hook is behind the tank) which costs very high.
So be cautious if you are going to hang it in the wall especially in kitchen and be very careful if its near or over the stove or any other appliances because you don’t know when it falls down.
As the name claims it is not a zero water wastage machine the machine releases lot of waste water. Along with the product the company will provide a very long waste water pipe through which that waste water must be sent back to the overhead tank which is practically not possible. So be aware of all this stuffs before buying.