Dyson V11 Absolute Pro Cord-Free Vacuum Cleaner, Blue

Battery could be better.

Imagine spending 52900 on a product for it to go dead within 15 minutes of booting up. Well, that happened to me.

I received the box on a Tuesday, opened it up, set it to charge fully before using. Upon full charge, I tried to use it, within 15 minutes, the trigger did not give any response. I was able to hear the clicking noise of trigger but the motor wouldn’t turn up.

I promptly called up Dyson customer care who were very professional in understanding and assured me of a replacement with a brand-new product within 24 hours after an initial video-call assessment with an engineer. The engineer heard about the situation and immediately figured out an issue with the motor.

He approved for replacement.

I waited through the next day for a call, but none came. I called them up again on Thursday for a follow up and they arranged for a delivery again on Friday.

The engineer who came for a replacement brought a machine that was manufactured in September 2020. In contrast with the original machine which I received from Amazon was manufactured in June 2021. I was disappointed on receiving a machine that was manufactured an year back.

Dyson has assured me of a resolution, but I’m losing hope as the time to return the device is coming close. I really do not want to return the machine for a 100% refund. I want a functional machine. 🤞

I will update the review with details on whatever happens next.

Update: It took yet another week, but I have the replaced machine, June 2021 manufactured. It works fine.

We have been using the Dyson v11 with swappable battery for the past one month. We love it absolutely. We were using a corded vacuum cleaner before, and this is our first Cordless vacuum cleaner. We were skeptical about the suction power of this cordless one, but we were proven wrong. It does a very good job when it comes to domestic cleaning needs of an Indian home. Very easy to use. Even our kid (8 yrs) finds it easy to clean the home every day. For tall people, it took about two weeks to adjust the height and holding position, it was paining till then. Now it is okay.

Very good demo over a video call clarifying all doubts with the product. No regrets so far. Portability and Mobility of the unit without worrying about the cords is an absolute plus. Emptying the bin is with a simple point and shoot. When it comes to cleaning aspect, it does very good with dry dust and dry food particles, human hair, but does not clean tough stains like a dried porridge mark. This is something Dyson can consider to research and improve. There is also a motor at the brush end apart from the main motor on top of filters which picks up.

We need to maintain the unit properly by cleaning the main brush and the filter often for smooth running of the product. This involves cleaning the brush end washing it and drying, cleaning the filters and getting it dried. The main suction end do get clogged with long hair and stains so requires careful cleaning for a smooth operation.

No complaints on the battery capacity since the Eco mode definitely meets our need of day to day cleaning. Overall good product. May be a Dyson can consider including some mopping option in the future. A bit pricey given the other corded products in the market with decent Wet and Dry option.